Comments and complaints

We aim to provide the highest standard of care. If something has not met your expectations, we want to know so that we can put it right and learn from it.

Raising a concern

In the first instance, please contact us by email at enquiries@simheartclinic.co.uk or by telephone on +44 (0)1483 000000. Many concerns can be resolved quickly through a conversation.

Making a formal complaint

If you wish to make a formal complaint, please set out your concern in writing. We will acknowledge your complaint within three working days and aim to provide a full written response within 20 working days. If our investigation will take longer, we will keep you informed.

If you remain dissatisfied

If you are not satisfied with our response, you may refer your complaint to the Independent Sector Complaints Adjudication Service (ISCAS), which provides independent adjudication for private healthcare. Where your care was provided at a hospital, that hospital's complaints process may also apply.

Raising a complaint will not affect the care you receive from Sim Heart Clinic.